Course Catalog

BUA433E Total Quality Management (3 credits) 9619

COURSE DESCRIPTION
This course presents quality procedures and concepts for enhancing goods and services and the entire business environment. Students examine various methods of process control and acceptance sampling, including using control charts and sampling plans. Total Quality Management covers quality planning, assurance and control as parts of a total quality system

LEARNING RESULTS
By the completion of this course, students will be able to:
• Demonstrate an understanding of total quality management and how to apply quality to achieve strategic business objectives in today's environment
• Compare and contrast the differing ideas and the current perspectives of various "quality gurus"
• Evaluate whether an organization implements practices of customer focus in a systematic manner
• Determine the extent of team participation in the company, classify the type of teams found, and evaluate the effectiveness of these teams
• Analyze the company's key product and service design, production/delivery processes and support processes, and recommend areas of improvement in the marketplace
• Evaluate the types of performance measures used by the company that are aligned with company strategy and develop an effective measurement system using the balanced scoreboard concept.
• Apply the appropriate tools to find the source of problems, and create improvement plans
• Evaluate and employ the most appropriate statistical process control tools to evaluate processes
• Describe and use the Six Sigma Breakthrough Strategy
• Propose an approach for how an organization might move from traditional practice to a Total Quality orientation to achieve competitive advantage

REQUIRED TEXTS and MATERIALS
Evans, James R. and Lindsay, William M. The Management and Control of Quality. with CD. South-Western Thomson Learning (ISBN 0-324-20223-7)

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INTEGRATION of FAITH and LEARNING
The integration of faith and learning for this course occurs in several ways. First, as you read through the Bible, you will see how the patriarchs and the Kings of Israel had diverse leadership styles in leading and managing their people, the nation of Israel, and family. They faced the same administrative and leadership issues in bringing about high quality approach to their world as you will in your current organization and family. Second meeting the needs of a quality culture is seen in the ministry of Jesus Christ. As the true servant leader, Jesus gives us profound examples on how we should treat our staff, family and friends. These aspects are covered in several of the weekly discussions. A reflection project is also within the course allowing the opportunity to provide a thoughtful reflection on how Christ’s teachings help us to support a quality culture in our work everyday as exemplified by:
“And whatever you do, whether in word or deed, do it all in the name of the Lord Jesus, giving thanks to God the Father through him.” Colossians 3:17

LEARNING DOCUMENTATION
To determine if the course learning results have been attained, students document their learning by submitting the following items:
Gradable Item Total Points/Percentage of Overall Grade
Questions/Problems 2 in weeks 1,2,3,5,6 &7
1 in week 4 @ 10 points each 130/13%
Weekly Quizzes-one due each week in weeks 1 thru 7
@ 20 points each 140/14%
Threaded Discussions weeks 1 thru 7 @ 40 points each 280/28%
Individual Project (due week 3) 100/10%
Reflection Assignment (due week 4) 100/10%
Midterm Exam 100/10%
Final Exam 150/15%
Total Points for Course 1,000/100%

LEARNING EVALUATION
Grade Percent Point Range
A 93 - 100% 930 - 1000
A- 90 - 92% 900 - 929
B+ 88 - 89% 880 - 899
B 82 - 87% 820 - 879
B- 80 - 81% 800 - 819
C+ 78 - 79% 780 - 779
C 72 - 77% 720 - 779
C- 70 - 71% 700 - 719
D+ 68 - 69% 680 - 699
D 62 - 67% 620 - 679
D- 60 - 61% 600 - 619
F Below 60% Below 600